Contact Us – Masih Devitt & Associates

Get In Touch

Emergency Enquiries

We are available to contact 24 hours a day 7 days a week for your emergency enquiries and our arrest response team will ensure there is no delay in attending upon you in the event of an arrest. In the event of an arrest ask the Police to call Masih Devitt & Associates on 01604 271600 or email Info@Mdalaw.co.uk

General Enquiries

If you have a general enquiry regarding Court proceedings, appointments or if you need expert advice call Masih Devitt & Associates at our offices on 01604 271600

We understand the need for flexibility and can offer virtual meetings should the need arise. Please contact us to arrange a meeting whether it be virtual or in person.

Office Enquiries

Our office is located at :

Victory House
400 Pavillion Drive
Northampton Business Centre
Northampton
NN4 7PA

*** Meetings at our Bedford office available upon request ***

Complaints Procedure

If a client has a complaint, they must contact in writing Mr Bez Masih. Mr Masih will acknowledge the complaint and make contact with you, confirming the details of the complaint. Mr Masih will either arrange a telephone consultation or a virtual meeting.

Mr Masih will record the complaint and investigate the issues raised. Once Mr Masih has completed his investigation he will arrange a further meeting with you to discuss his findings. He will try and resolve the complaint with 14 days of receiving it in writing. Mr Masih will detail his findings in writing and will confirm any agreed action in writing within 14 days of the meeting.

If you are not satisfied with the decision reached please contact Mr Masih and he will seek a review of the finding from a supervisor within the firm. Mr Masih will ask the local Law Society to review the complaint if it cannot be resolved and will provide an option of independent mediation. If you are not satisfied with the handling of your complaint, you can ask the Legal Ombudsman to consider the complaint.

The Legal Ombudsman’s address is provided below.
Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Tel: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Web: www.legalombudsman.org.uk

You will need to contact the Legal Ombudsman within 6 months of receiving our final decision, within 6 years of the act and within 3 years of knowing that there was cause to complain. If you are unhappy with our conduct, you can contact the Solicitors Regulation Authority.